Customer Management

Big Red Carpet Cleaners is a very well known service company in Singapore. Since they have a large no. of clients, they were always swamped with enquiries and orders over the phone. It had become necessary to answer their customers' queries and allow them to book Big Red's services with minimum intervention by Big Red staff.

Cybernetix designed a well laid out web site for Big Red in a record time of four days. The site aims to answer frequently raised questions about Big Red's services. It also allows Big Red's customers to book their services in advance via an online order form. The site has been received very well by its targeted audience and has boosted productivity through improved communication.

One noteworthy point about this site is that it ranks number one in the Yahoo! Singapore search engine for the search keywords 'carpet cleaning'.